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Jobs at SOLEO

Service Assurance IT Systems Administrator

Location: Rochester, NY

Department: Service Assurance IT

Type: Full Time

Min. Experience: Entry Level

Service Assurance IT Systems Administrator

COMPENSATION: Compensation based on experience
BENEFITS: Medical, dental, vision, life insurance, short and long term disability insurance options, paid time off package, 401k Plan, HSA options, and more.

The IT Systems Administrator is primarily responsible for supporting Soleo’s internal systems and users. The role will encompass a broad range of functions including maintenance of domain resources, corporate systems, end user software, backups, troubleshooting (hardware, software, and networking), etc. Secondary responsibilities will include administration of IT network systems.


  • Maintain software services
    • Domain operations
    • Active Directory
    • Email infrastructure
    • File shares
    • Data storage and backup
    • PBX and phones
    • Helpdesk
    • DNS resources
    • Security
  • Maintain user PCs, servers, related  devices
    • Windows, LINUX, MAC operating systems
    • Antivirus protection and recovery mechanisms
    • Hardware
  • Support of lab hardware and infrastructure
  • Complete lifecycle management of IT assets
    • Requirements review & research assistance
    • Equipment purchasing, tracking/inventory, & retirement
  • Drive continuous improvements in IT (infrastructure, tools, process, etc.)


BS in Computer Science or related field
Experience – Entry to Mid level (2-6 years experience)
Experience supporting internal network and production network systems
Experience supporting users of all technical levels
Excellent communications skills both verbal and written
Ability to write clear and concise user documentation
Availability to travel as required


Ability to work independently with minimal direction
Self-starter and finisher
Ability to manage multiple priorities at one time and manage tight deadlines
Ability to communicate very well across various functions and disciplines, including at the executive level
Ability to proactively follow-up on open and unclear items
Complete work with a high level of accuracy and able to quality check own work
Strong desire to succeed and be part of a winning team


Soleo is a global leader in delivering innovative, custom, and cloud-based communications solutions that range from carrier grade strong to local merchant simple. Our vision is to help businesses connect with people - any time and from any device. In doing so, we make useful connections for people everywhere, every day.

Soleo manages more than three and half billion calls a year in more than fifteen countries.  We use data-driven intelligence to map consumer intent to relevant choices. Soleo adds value to service providers by focusing on solutions that generate new revenue or significantly reduce costs for our customers. Our core capabilities include Call Processing, Information Search, Digital Media and Pay-Per-Call Monetization.  Customers depend on Soleo as a trusted partner that works to create the ultimate user experience, bring innovative new products and services to market quickly, and address the changing needs of the information services market.


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