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Jobs at SOLEO

Service Assurance IT Network Administrator

Location: Rochester, NY

Department: Service Assurance IT

Type: Full Time

Min. Experience: Entry Level


At Soleo, our mission is to make useful connections for people everywhere, every day. Soleo is a global leader in delivering innovative, custom, and cloud-based communications solutions that range from carrier grade strong to local merchant simple.  We work hard to create a fun, energetic, creative and forward-thinking environment.  Soleo empowers collaborative out-of-the-box thinking and encourages input and ideas from every department.  Every group at Soleo plays an important part in our mission and success.

The IT Network Administrator is primarily responsible for supporting Soleo’s data networks and related systems. The role will encompass a broad range of functions including IP network set up, monitoring, troubleshooting (networking, hardware, and software), security, etc. Secondary responsibilities will include administration of IT software systems and end user support.


Maintain network resources
-Internal wiring
-Employee VPN  & VPN connectivity to third parties
-External connectivity to Internet, customers, etc.
-Firewalls & security

Maintain related software services
-Network monitoring and notifications
-Network security

Maintain user PCs, servers, and related devices
-Windows, LINUX, MAC operating systems
-Antivirus protection and recovery mechanisms

Support of lab hardware and infrastructure
Complete lifecycle management of IT assets
-Requirements review & research assistance
-Equipment tracking/inventory & retirement

Drive continuous improvements in IT (infrastructure, tools, process, etc.)


BS in Network Administration or related field
1 to 3 years’ experience
Experience supporting internal network and production network systems
Experience supporting users of all technical levels
Excellent communications skills both verbal and written
Ability to write clear and concise documentation
Willing to travel on occasion


Ability to work independently with minimal direction
Self-starter and finisher
Ability to manage multiple priorities at one time and manage tight deadlines
Ability to proactively follow-up on open and unclear items
Strong desire to succeed and be part of a winning team
Ability to communicate effectively across various functions and disciplines, including at the executive level

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