Go to our website »

Jobs at SOLEO

Service Assurance IT Network Administrator

Location: Rochester, NY

Department: Service Assurance IT

Type: Full Time

Min. Experience: Entry Level

Service Assurance IT Network Administrator

COMPENSATION: Compensation based on experience
BENEFITS: Medical, dental, vision, life insurance, short and long term disability insurance options, paid time off package, 401k Plan, HSA options, and more.

The IT Network Administrator is primarily responsible for supporting Soleo’s data networks and related systems. The role will encompass a broad range of functions including IP network set up, monitoring, troubleshooting (networking, hardware, and software), security, etc. Secondary responsibilities will include administration of IT software systems and end user support.



  • Maintain network resources
    • Hardware
    • Internal wiring
    • Employee VPN  & VPN connectivity to third parties
    • External connectivity to Internet, customers, etc.
    • Firewalls & security
  • Maintain related software services
    • Network monitoring and notifications
    • Network security
  • Maintain user PCs, servers, and related devices
    • Windows, LINUX, MAC operating systems
    • Antivirus protection and recovery mechanisms
    • Hardware
  • Support of lab hardware and infrastructure
  • Complete lifecycle management of IT assets
    • Requirements review & research assistance
    • Equipment tracking/inventory & retirement
  • Drive continuous improvements in IT (infrastructure, tools, process, etc.)



BS in Network Administration or related field
Experience – Entry to Mid level (2-6 years experience)
Experience supporting internal network and production network systems
Experience supporting users of all technical levels
Excellent communications skills both verbal and written
Ability to write clear and concise documentation
Availability to travel as required



Ability to work independently with minimal direction
Self-starter and finisher
Ability to manage multiple priorities at one time and manage tight deadlines
Ability to communicate very well across various functions and disciplines, including at the executive level
Ability to proactively follow-up on open and unclear items
Complete work with a high level of accuracy and able to quality check own work
Strong desire to succeed and be part of a winning team


Soleo is a global leader in delivering innovative, custom, and cloud-based communications solutions that range from carrier grade strong to local merchant simple. Our vision is to help businesses connect with people - any time and from any device. In doing so, we make useful connections for people everywhere, every day.

Soleo manages more than three and half billion calls a year in more than fifteen countries.  We use data-driven intelligence to map consumer intent to relevant choices. Soleo adds value to service providers by focusing on solutions that generate new revenue or significantly reduce costs for our customers. Our core capabilities include Call Processing, Information Search, Digital Media and Pay-Per-Call Monetization.  Customers depend on Soleo as a trusted partner that works to create the ultimate user experience, bring innovative new products and services to market quickly, and address the changing needs of the information services market.



Forward this Position
Recipient email address (one)
Your name
Your email address
Enter a message (optional)
Human Check*
Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, or .docx (limit 2MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*