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Jobs at SOLEO

Information Technology Co-op

Location: Rochester, NY

Department: IT

Type: Internship

Min. Experience: Student (College)


At Soleo, our mission is to make useful connections for people everywhere, every day. Soleo is a global leader in delivering innovative, custom, and cloud-based communications solutions that range from carrier grade strong to local merchant simple. We work hard to create a fun, energetic, creative and forward-thinking environment.  Soleo empowers collaborative out-of-the-box thinking and encourages input and ideas from every department.  Every group at Soleo plays an important part in our mission and success

The IT Co-op will primarily focus to provide support for all of Soleo’s IT and communications related functions. The responsibilities of this position include (but are not limited to) hardware and software support of user workstations, corporate systems, lab equipment, mobile devices, and network administration. Secondary duties include new technology research and product evaluations.

Provide user helpdesk support
Installation and management of Windows and Linux operating systems
Perform application software installation & configuration
Troubleshoot hardware and software issues
Assist in hardware and software inventory management
Data storage and backup
Document all processes in reference manuals for the purpose of training and guidance
Requirements review & research assistance
Perform necessary projects to achieve the organizations mission

General understanding of PC and server hardware and ability to troubleshoot & replace components
Experience with Microsoft applications including MS Office & SharePoint
Familiarity with Internet firewalls and security
Ability to write clear and concise user documentation
Ability to work with external vendors and service providers to resolve issues

Ability to work independently with minimal direction
Self-starter and finisher
Ability to manage multiple priorities at one time and manage tight deadlines
Ability to communicate very well across various functions and disciplines, including at the executive level
Ability to proactively follow-up on open and unclear items
Complete work with a high level of accuracy and able to quality check own work
Strong desire to succeed and be part of a winning team



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