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Jobs at SOLEO

Senior Systems and Network Administrator

Location: Rochester, NY

Department: Service Assurance IT

Type: Full Time

Min. Experience: Mid Level


At Soleo, our mission is to make useful connections for people everywhere, every day. Soleo is a global leader in delivering innovative, custom, and cloud-based communications solutions that range from carrier grade strong to local merchant simple.  We work hard to create a fun, energetic, creative and forward-thinking environment.  Soleo empowers collaborative out-of-the-box thinking and encourages input and ideas from every department.  Every group at Soleo plays an important part in our mission and success.

The Senior Systems & Network Administrator is primarily responsible for supporting Soleo’s users and managing internal systems and data networks. The role is hands on and will encompass a broad range of functions including maintenance of domain resources, corporate systems, end user software, backups, IP networks, troubleshooting (hardware, software, and networking), security, etc.

This position will have significant influence on Soleo’s strategic direction and will also be responsible for establishing policies, implementing best practices, investigating new technologies and vendor negotiations.


  • Maintain software services
    • Windows, LINUX, Mac
    • Active Directory domain operations
    • Data storage and backup
    • Security, Antivirus protection & recovery
  • Maintain network resources
    • Switches, routers, load balancers
    • Firewalls & security
    • Client and site/site VPNs
  • Establish and maintain all aspects of telecommunications systems
  • Maintain hardware
    • User PCs, servers, network elements
  • ​Complete life-cycle management of IT assets
  • Drive continuous improvements in IT (infrastructure, tools, process, etc.)
    • Foresee potential infrastructure issues & implement preventative measures
    • Forecast long term system needs & improvements
    • Identify relevant emerging technology
  • Foster & maintain vendor relationships
  • Perform necessary projects to achieve the organization’s mission
  • Willing to travel on occasion

BS in Computer Science, Network Administration or related field
Mid to senior level position (6 to 10 years’ experience)
Experience supporting internal network and production network systems
Experience supporting users of all technical levels
Excellent communications skills both verbal and written
Ability to write clear and concise user documentation

Ability to work independently with minimal direction
Self-starter and finisher
Ability to manage multiple priorities at one time and manage tight deadlines
Ability to proactively follow-up on open and unclear items
Strong desire to succeed and be part of a winning team
Ability to communicate effectively across various functions and disciplines, including at the executive level

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